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"The team were very helpful and communicative throughout about plans and our options. Have used previously and was a great experience, will have no hesitation using again after the restrictions."
Everyone here in The Stag’s Balls team has been working hard to help stag groups across Ireland and the UK to keep planning their stag do’s, particularly as we move into the recovery period. We want to keep the good times going, help keep your lads safe and give you flexibility and support to keep your stress levels low.
A COVID-19 stag party is easy to book through us, with:
To chat with us about an existing booking or to discuss a new booking, you can chat with us online or contact us at any time.
We’ve outlined the current situation for booking a stag party in Ireland or in the UK, to help you make decisions based on the latest dates and government guidelines.
We will do everything we can to help you get a refund if your booking is affected by the pandemic. If the destination you are travelling to goes into lockdown, you will be entitled to a refund. Unfortunately, in some other scenarios, a refund may not always be possible. Please see the details below.
If you need to postpone or cancel your booking, please contact customerexperience@thestagsballs.com ASAP.
If the stag party location you are travelling to goes into lockdown, or the suppliers can’t provide the service due to government restrictions, you will be entitled to:
Note: A refund is possible in almost all cases but is subject to the contracts your chosen suppliers have in place. We will be able to refund you once we have recovered the funds from your supplier(s).
If you need to postpone or cancel your booking, please contact customerexperience@thestagsballs.com ASAP.
Unfortunately, not in most cases.
If your suppliers are open for business in your stag party destination but you cannot travel due to a lockdown where you live, you will not be eligible for a refund or postponement.
To avoid losing money, we suggest taking out travel insurance from which you can claim your money back. We will be able to provide documentation to help support your claim.
Absolutely!
We are still working away to help as many stag groups go ahead as possible.
Yes, we recommend you do.
With vaccine rollouts and pent up demand, availability for late 2021 and all of 2022 is disappearing fast. We’d advise you to submit your free booking request through our website soon for a better chance of getting the dates you want.
You don’t pay anything upfront when you submit your booking request through the website and there’s no commitment, so it’s worth seeing what’s possible!
So that you can book with confidence, we’re offering:
There will be no upfront deposit with us – it’s free to submit a booking request on our website.
We’ll check availability for your dates and let you know ASAP if it’s good to go ahead. If yes, it’s only then that we’ll then ask you to pay for your spot on the trip (the full cost of 1 person) as the deposit to secure the booking.
This deposit can be transferred to a booking at a later date if you need to postpone. It can also be fully refunded if your booking can’t go ahead due to your travel destination going into lockdown.
Yes, absolutely!
However, it is up to you and your group to make sure you follow government travel advice and adhere to any restrictions.
If your travel destination goes into lockdown, we will do our best to get a refund for you. However, we always strongly recommend taking out insurance to cover any trips abroad, just in case.
The majority of activities on offer are still available to book across our destinations. If you’re unsure, please contact our team and they’ll let you know more information about your desired items.
Our usual 6 week cancellation period applies.
Members of your group will be entitled to a 100% refund right up until 6 weeks before the trip. The group organiser’s payment is taken as a deposit to secure the booking and is non-refundable.
However, if your booking cannot go ahead due to your travel destination going into lockdown, your whole group will be entitled to apply for a postponement or a full refund, including the group organiser.
Yes, we always recommend travel insurance – whether you’re travelling abroad or domestically.
This is particularly important in case your local area goes into a local lockdown and you can’t travel to your stag party destination. We can provide documentation to support your insurance claim to recoup your costs.
Yes!
We will happily move your booking to a new date, if needed. This is subject to availability and the willingness of your suppliers to alter the item booked with them but we’ll do everything in our power to help facilitate this.
Your payment deadlines will all be delayed too, so you’ll have a bit more breathing space.
Please contact your Booking Manager or email customerexperience@thestagsballs.com ASAP to request a postponement.
Yes!
As soon as your new booking date has been confirmed as available, we’ll book it in for you and your payment timelines will move back to match the new dates.
Please contact your Booking Manager or email customerexperience@thestagsballs.com ASAP to request a postponement.
In most cases, yes! We’ll look into your booking and give you as long as possible to take the pressure off.
Please contact your Booking Manager or email customerexperience@thestagsballs.com to request an extension and we will see what can be done.
If your payment deadline has already been extended and you’re not sure what to do, please still contact your Booking Manager or email customerexperience@thestagsballs.comASAP and our team can discuss your best options and see how we can help.
Yes!
As soon as your new booking date has been confirmed as available, we’ll book it in for you and your payment timelines will move back to match the new dates.
Please contact your Booking Manager or email customerexperience@thestagsballs.comASAP to request a postponement.
Irish Government resources and official guidance:
UK Government resources and official guidance:
We hope that these FAQs and the outline of our COVID-19 stag party policies and support options helps you to make better informed decisions about your plans. Whether you’re looking to make a new booking or wondering how to manage an existing one, we’re here to help.
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